Retail eCommerce is moving into a new phase: out of the high-growth races of the Internet’s early days to managing eCommerce in the context of the total shopping experience. But managing that transition is not easy, as both Retail Winners and their lagging peers prove. Download the report 2014eComRSR Source: rsrresearch.com
While Amazon.com had a surprisingly profitable fourth quarter, according to RSR’s recent eCommerce benchmark, eCommerce in Context; Coping With Maturity, fewer than half of retailers view the on-line steam-roller as a competitive threat. In fact, these retailers have lost their fear of most of the “usual suspects” – Amazon, Walmart, Google and even their own… Read More »
There is a constant tussle between maintaining optimum stock levels for both channels without risking the business as a whole with too much or too infrastructure little inventory. To be or not be an omnichannel retailer is an old debate now, as most of the brick and mortar retailers are turning omnichannel these days. However,… Read More »
A personalised online shopping experience powered by simple data collection is rapidly becoming a must-have for retailers. In the past year alone, there was a spike in customer expectations for personalisationacross all shopping channels and it became critical for retailers to innovate in terms of customer experience in order to keep those shoppers engaged. Recommended… Read More »
1) Secure the weakest link — Spaf (that is, highly respected security expert Gene Spafford of Purdue University) teaches this principle with a funny story. Imagine you are charged with transporting some gold securely from one homeless guy who lives in a park bench (we’ll call him Linux) to another homeless person who lives across… Read More »
No matter who you talk to in the retail banking business it seems that Omnichannel initiatives are the height of fashion when it comes to responding to the digital transformation in the industry and giving customers the service they want. Accenture’s report “The digital disruption in banking” confirms this saying that banks need to “become… Read More »
When it comes to motivation, there’s a gap between what science knows and what business does. Our current business operating system—which is built around external, carrot-and-stick motivators—doesn’t work and often does harm. We need an upgrade. And the science shows the way. This new approach has three essential elements: Autonomy—the desire to direct our own lives Mastery —the… Read More »
Design Considerations The service exposes coarse-grained operations. Entities used by the service are extensible and composed from standard elements. Your design does not assume to know who the client is. Your design assumes the possibility of invalid requests. Your design separates functional business concerns from infrastructure operational concerns. SOA Services The services are application-scoped and… Read More »
Design Considerations Design patterns, such as MVC and Supervising Controller, are used to separate presentation logic from user interface implementation. User interface features such as layout, navigation, choice of controls, and localization are designed to maximize accessibility and usability. Business rules and other tasks not related to the interface are extracted to a separate business… Read More »